Frequently Asked Questions
Below are common questions about appointments, insurance, and eye health.
General office information
Q: Where are you located?
A: Our office is located at 9413 Flatlands Ave, 205W, Brooklyn, NY. You can find a map and directions on our Contact page.
Q: What are your office hours?
A: For your convenience, we offer varied office hours: We are open late on Mondays and Wednesdays (12–6 p.m.) and earlier on Tuesdays and Thursdays (9:30 a.m.–3:30 p.m.). Contact us.
Q: Do I need an appointment?
A: Yes, appointments are required for routine exams and consultations. Walk-ins are welcome for same-day emergency eye care needs, but it is best to call ahead so we can prepare for your arrival. Schedule your appointment.
Q: What should I bring to my appointment?
A: Please bring your current eyeglasses or contact lenses, a list of any medications you are taking, your insurance card, and a valid photo ID.
Insurance and billing
Q: What insurance plans do you accept?
A: We accept most major insurance plans, including Medicaid and Medicare. Please call our office for more information about your specific plan. See accepted insurance plans.
Q: Will you bill my insurance for my visit?
A: Yes, as a courtesy, we will submit a claim to your insurance company. However, it is the patient's responsibility to verify coverage with their provider. See accepted insurance plans.
Q: How do I pay for my appointment with my HSA or FSA?
A: Many plans provide a debit card that you can use just like a credit card. If you do not have a debit card, you may need to pay out-of-pocket and submit a reimbursement claim to your FSA or HSA provider. See HSA and FSA Benefits.
Eye exams
Q: How often should I get an eye exam?
A: Adults with no vision problems or risk factors for eye disease should have a complete eye exam every year. If you have a family history of eye disease, diabetes, or high blood pressure, you may need more frequent visits.
Q: Will my eyes be dilated?
A: Dilation is often a necessary part of a comprehensive eye exam, as it allows the doctor to see the internal structures of your eye more clearly. If dilation is required, you may experience temporary light sensitivity and blurred vision for a few hours afterward. You may want to arrange for transportation.
Q: Can an eye exam detect other health problems?
A: Yes, a comprehensive eye exam can reveal signs of other health conditions, such as high blood pressure, diabetes, and even some cancers.
Common eye conditions
Q: What are common symptoms of eye conditions?
A: Symptoms can vary, but you should contact us if you experience blurred or double vision, eye pain, light sensitivity, a loss of peripheral vision, or sudden changes in your sight.
Q: What are cataracts?
A: A cataract is a clouding of the eye's lens that occurs with age and can lead to blurry or hazy vision. It is a very treatable condition.
Q: What are "floaters"?
A: Floaters are small specks or threads that appear in your line of vision. While they are usually harmless, a sudden increase in floaters, especially when accompanied by flashes of light, could be a sign of a detached retina and requires immediate medical attention.
Q: What is glaucoma?
A: Glaucoma is an eye disease caused by increased pressure in the eye that can damage the optic nerve. It is often called the "silent thief of sight" because it has no symptoms in its early stages. Regular eye exams can help detect it early.